Video by Rasa via YouTube

We’ve never had this level of user context before.
Soon, brands will be able to personalize every interaction in real time by injecting the right data at the right moment into AI systems.
This is what the future of customer experience looks like:
context-aware, dynamic, LLM-driven interactions.
Insights from Etie Hertz (GM of Conversational Intelligence @Contentsquare)
#conversationalai #LLM #customerexperience #personalization #AI