Michael G

Contact forms have been a staple on websites for years.

But, are they becoming outdated?

Say hello to AI chatbots.

Here’s why an AI chatbot might just be the better choice.

Real-time Engagement 

• Contact forms often mean waiting. Users type out their message, hit send, and then wait for a response. With AI chatbots, the response is instant, providing immediate support and answers.
• Example: A user needs information about your services. Instead of waiting hours (or days) for an email reply, the chatbot instantly provides the details they need.

Enhanced User Experience 

• Chatbots can guide users through their queries, step-by-step. This ensures visitors aren’t left guessing, navigating through multiple pages to find answers.
• Example: Someone asks about your pricing. The chatbot not only shares the info but can also offer links to relevant pages, FAQs, and even schedule a meeting with a sales rep.

24/7 Availability 

• Unlike human staff, chatbots never sleep. They’re available around the clock, ensuring your site visitors always get the support they need, no matter the time zone.
• Example: A potential client from another continent visits your site at 3 AM. The chatbot assists them in real-time rather than making them wait until your business hours.

Personalisation 

• Modern AI chatbots can personalise interactions based on user data. This means more relevant responses and recommendations tailored to each visitor.
• Example: The chatbot recognises a returning user and picks up the conversation where it left off, making the interaction feel continuous and personal.

But is it all sunshine and rainbows? Not quite.

There are challenges.

Some users may prefer human touch over automation. And, implementing a sophisticated AI chatbot can be resource-intensive.

So, should you replace your contact form with a chatbot?

Maybe not completely. A hybrid approach might work best. Let the chatbot handle routine inquiries and simple tasks, while the contact form can serve for more detailed and specific requests.

What do you think? Can AI chatbots replace traditional contact forms on Drupal websites?