Inside JetBrains’ AI Support Strategy | Dino Letic

Inside JetBrains' AI Support Strategy | Dino Letic

Video by Rasa via YouTube
Inside JetBrains' AI Support Strategy | Dino Letic

In this episode of The Dialogue Architects, host Lauren Goerz sits down with Dino Letic, Product Manager at JetBrains, to explore what it takes to build conversational AI for developers.
Unlike most customer support audiences, developers arrive with detailed logs, highly technical questions, and unique environments that make support particularly challenging. Dino shares how his background in support engineering shaped his approach to building JetBrains’ unified support bot—an AI-powered experience designed to simplify customer interactions across a growing portfolio of products.
The conversation explores the challenges of fragmented support systems, the importance of creating a single point of entry for users, and how the bot identifies intent, asks follow-up questions, summarizes issues, and escalates conversations when needed. Dino explains how JetBrains balances automation with human expertise, why knowledge management is critical to AI success, and how the team handles the ongoing challenge of outdated documentation and rapidly evolving products.
Lauren and Dino also discuss measuring success, team ownership models, deployment considerations, and why JetBrains chose an on-premises AI approach. The episode concludes with a thoughtful discussion about the opportunities—and risks—of agentic AI in customer support and product decision-making.
Whether you’re building AI assistants, managing support operations, or designing enterprise conversational experiences, this episode offers practical lessons from one of the most technically demanding support environments in software.

Here’s What You’ll Hear
Why developers are uniquely challenging support customers
How JetBrains unified support across multiple products and teams
The role of AI in ticket triage, escalation, and issue summarization
Why a single conversational entry point improves customer experience
How JetBrains manages knowledge sources and documentation quality
The challenges of outdated information in AI-powered support
What success metrics matter most for support automation
Why JetBrains chose an on-prem deployment strategy
Team structures, ownership models, and operational lessons
Where agentic AI fits—and where caution is required

#ConversationalAI #CustomerSupport #DeveloperExperience #AIAgents #EnterpriseAI #JetBrains #Rasa

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AI Agents Can’t Be Trusted Without This | Yaron Schneider, Dapr

AI Agents Can't Be Trusted Without This | Yaron Schneider, Dapr

Video by The Linux Foundation via YouTube
AI Agents Can't Be Trusted Without This | Yaron Schneider, Dapr

Supply chain attacks are accelerating, and autonomous AI agents are making the problem exponentially harder to contain. When agents act on behalf of humans who act on behalf of other agents, logs and traces alone cannot prove who did what, or whether that record has been altered after the fact.

In this exclusive interview with Swapnil Bhartiya at TFiR, Dapr co-creator and maintainer Yaron Schneider walks through Dapr 1.18 and its verifiable execution feature, which brings cryptographic attestation and tamper-evident workflow history to cloud native distributed systems running autonomous AI agents.

Key Topics Covered:
– Why logs, traces, and audit records are insufficient for AI agent accountability and how they can be silently tampered with
– How SPIFFE-based cryptographic identity is issued to every application, MCP server, and agent connecting through Dapr
– How Dapr 1.18 signs every workflow history event to create a blockchain-style append-only execution record that detects retroactive tampering
– Why verifiable execution is critical for regulated industries such as financial services and healthcare facing compliance audits
– Why this capability was released as a vendor-neutral open source CNCF project rather than a proprietary product

Read the full story and transcript at www.tfir.io

#Dapr #AIAgents #CloudNative #CNCF #VerifiableExecution #SupplyChainSecurity #SPIFFE #WorkflowSecurity #ZeroTrust #DistributedSystems #OpenSource #AICompliance #AuditTrail #CryptoAttestation #PlatformEngineering

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Distros Do Matter!

Distros Do Matter!

Video by The Linux Cast via YouTube
Distros Do Matter!

Today I talk about why I think distros do matter for some people, while maybe not for everyone.

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Can Kenyan Students Build a Scam Detector in 4 Hours?

Can Kenyan Students Build a Scam Detector in 4 Hours?

Video by OpenSource via YouTube
Can Kenyan Students Build a Scam Detector in 4 Hours?

Scammers are getting smarter every day. So we challenged student developers from four Kenyan universities to build a solution that could help stop scams in just 4 hours.

No extra time. No second chances.

Watch as the teams receive the challenge, brainstorm ideas, and race against the clock to create something that could help protect Kenyans from online fraud, phishing attacks, fake job scams, and mobile money scams.

Which team would you bet on?

Comment below with the university you’re supporting and whether you’d use any of the solutions.

Subscribe for more coding challenges, tech competitions, AI projects, and innovation stories from Africa’s next generation of builders.

#VibeCodingShow #KenyaTech #CodingChallenge #Hackathon #SoftwareEngineering #TechInAfrica #Innovation #Programming #AI

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What Codex Unlocks for NTT Data

What Codex Unlocks for NTT Data

Video by OpenAI via YouTube
What Codex Unlocks for NTT Data

After introducing Codex, it grew to more than 10,000 active users and became one of the largest internal community in just a few months."

We chatted with Hiroaki Sato, Head of the AI CoE at NTT DATA who gave us insight into all of the new ways his technical and non-tech teams are leveraging Codex.

His Sales teams uses Codex to automate tasks like customer list maintenance, which has created net new workflows and report creation that used to take 2 days now takes 30 min 💥

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Keynote: PostgreSQL – The Community and Contribution, Joe Conway ,#FOSSASIA Summit 2026 #PGDay

Keynote: PostgreSQL - The Community and Contribution, Joe Conway ,#FOSSASIA Summit 2026 #PGDay

Video by FOSSASIA via YouTube
Keynote: PostgreSQL - The Community and Contribution, Joe Conway ,#FOSSASIA Summit 2026 #PGDay

PostgreSQL is more than just a database—it’s one of the world’s largest and most successful open source communities. This session explores the history of the PostgreSQL community, how it evolved over decades, and the many ways contributors help shape its future.

Learn how developers, maintainers, documentation writers, testers, and community members collaborate to drive innovation in PostgreSQL. Whether you’re a database professional, open source contributor, or aspiring community member, this talk offers insights into the people, processes, and culture behind one of the most influential open source projects in technology.

Discover how you can get involved, contribute to PostgreSQL, and become part of a global community that continues to power mission-critical applications around the world.

FOSSASIA Summit 2026 held in Bangkok, is Asia’s leading Open Source tech conference featuring sessions on #AI, #Cloud, #DevOps, #Open Hardware, #Security, #Web #Mobile Technologies, #Web3, and #Databases. Learn more: http://summit.fossasia.org

#FOSSASIA #FOSSASIASummit #opensource #FOSS

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daringfireball.com Exists?

daringfireball.com Exists?

Video by TWiT Tech Podcast Network via YouTube
daringfireball.com Exists?

John Gruber explains his long-standing decision to use DaringFireball.net instead of .com. Registered both in the early 2000s, he viewed .com for companies and .net as the neutral internet domain. The .com has redirected to .net for 24 years. #DaringFireball #DomainNames #WebHistory #Tech

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Linux Weekly News – GNOME Foundation issues, AUR under attack, Firefox’s big plans

Linux Weekly News - GNOME Foundation issues, AUR under attack, Firefox's big plans

Video by The Linux Experiment via YouTube
Linux Weekly News - GNOME Foundation issues, AUR under attack, Firefox's big plans

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Timestamps:
00:00 Intro
00:42 Sponsor: SquareSpace
02:01 GNOME Foundation issues and lack of transparency
09:34 AUR compromised with malware and spam
12:57 Mozilla shares big Firefox roadmap
15:54 X11 server rewritten using Rust and AI
17:33 Linux kernel 7.1 released
19:03 Chrome removes manifest v2 support entirely
20:39 Firefox for Android will rely on Google Play integrity API
22:29 Plasma 6.7 released
24:27 SonicDE forks KDE into an X11 desktop
26:24 More details on Ubuntu’s AI features
28:21 The EU won’t stop killing videogames
31:06 Sponsor: Tuxedo oOmputers

Links:

GNOME Foundation issues and lack of transparency
https://discourse.gnome.org/t/2026-board-candidate-robert-mcqueen/35308/31

AUR compromised with malware and spam
https://www.sonatype.com/blog/atomic-arch-npm-campaign-adds-malicious-dependency

After Recent AUR Security Scare, Yay 13.0 Adds New Review and Automation Features


https://www.phoronix.com/news/Arch-Linux-AUR-Russian-Spam

Mozilla shares big Firefox roadmap

What’s new in Firefox this June, and what’s next on the Firefox roadmap


https://www.firefox.com/en-US/whatsnext/

X11 server rewritten using Rust and AI
https://itsfoss.com/news/yserver/

Linux kernel 7.1 released
https://www.phoronix.com/review/linux-71-features-changes

Chrome removes manifest v2 support entirely

Chrome Closes Another Door on Classic uBlock Origin

Firefox for Android will rely on Google Play integrity API

Firefox for Android’s Play Integrity check hits custom ROMs

Plasma 6.7 released

SonicDE forks KDE into an X11 desktop
https://itsfoss.com/sonicde-x11-kde-plasma-fork/

More details on Ubuntu’s AI features
https://discourse.ubuntu.com/t/introducing-myna-speech-to-text-for-ubuntu-desktop/84251

The EU won’t stop killing videogames
https://www.gamingonlinux.com/2026/06/european-commission-rejects-new-laws-for-stop-destroying-videogames/

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