Video by Rasa via YouTube
Alex spends most of his week showing AI agents to people who are about to bet a lot of money on one. The question he keeps hearing: "But what exactly is it doing?" So he built a live view of what happens inside the agent while it talks to a customer.
In this demo, a banking assistant helps a customer who lost a card. The customer changes the subject mid-process to ask about an ATM, and the agent answers, then picks up exactly where it left off. Before it locks a real card, it stops and asks. Everything on screen is real events from the Rasa tracker, not a drawing.
Chapters
0:00 Who I am and the problem
0:19 Why a chat window is not enough
0:36 The view: events on the right, conversation on the left
0:52 The customer reports a lost card
1:03 The fixed sequence the bank defined
1:18 The customer changes the subject
1:32 Answering the ATM question without losing the thread
1:51 Stopping to ask before locking the card
2:03 This is the agent, not a diagram