Video by H2O.ai via YouTube
Before you can talk about where AI adds value, you need to know which layer of the enterprise you are talking about.
Terms covered:
– System of Record: the authoritative source of truth for a data type. CRM for customers, ERP for financials, HR systems for employees.
– System of Content: where unstructured content lives. Documents, emails, reports, contracts. Valuable, but harder to query and act on.
– System of Intelligence: the AI and analytics layer sitting on top of both. It does not store data, it makes data useful.
– AI Maturity: a framework for assessing how developed each layer is, and how effectively AI is applied across the organization
Most organizations do not have all three working well at once. Knowing where an organization sits is what makes the AI conversation meaningful.
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AI Fundamentals Glossary | H2O.ai University
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